SolarWinds Service Desk January 2021 release notes
Release date: January 2021
These release notes describe the new features, improvements, and fixed issues in SolarWinds Service Desk. In addition to providing information about upgrades and detailed workarounds for known issues.
If you are looking for previous release notes for SolarWinds Service Desk, see Previous Version documentation.
New features and improvements in SWSD
- Convert Incidents to Service Requests
- Change Management for your Mobile Device
- New Incidents Age Distribution Report
- Add Site Information to Subnets
Convert Incidents to Service Requests
Now available, quickly and easily convert incidents that should have been opened as a service request.
For more information, please click here.
Change Management for your Mobile Device
All the Change Management features you depend on are now available on your mobile device.
For more information, please click here.
New Incidents Age Distribution Report
Slice and dice the data from your Incidents to focus on specific fields of interest.
For more information, please click here.
Add Site Information to Subnets
To view the details provided by Scanning your subnets, please click here.
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